Frequently Asked Questions

SIMUFY (SAPRO TRADING, S.L.) is the leading distributor and integrator of sim racing hardware in Europe, headquartered in Orpí (Barcelona) with a 5,000 m² warehouse. We distribute over 70 official brands in the sector — from Direct Drive wheelbases and high-end pedals to motion systems, cockpits, virtual reality and peripherals — for private customers as well as businesses, driving academies and entertainment centres in Spain, Portugal and the rest of Europe.

We work directly with manufacturers, with no middlemen, which guarantees that components are always new and genuine (except for refurbished products, described individually). Beyond distribution, we offer turnkey installation, authorised technical service and simulator rental.

SIMUFY keeps in permanent contact with the sim racing and real motorsport ecosystem, with an extensive network of partners, competition drivers and specialised content creators.

Yes. SIMUFY operates as an official distributor of every brand in its catalogue through direct agreements with the manufacturers, with no middlemen. Most relevant distribution statuses:

• Simucube Premium Reseller — one of only four distributors with this top level across Europe, granted by Granite Devices (the Finnish manufacturer of Simucube).
• The only official Fanatec OOW repair centre in Europe — the only centre authorised for out-of-warranty repair of Fanatec products across the whole of Europe. We service Fanatec products purchased at any European point of sale.
• Official Fanatec distributor in Spain and Portugal.
• Official MOZA Racing distributor in Spain and Portugal. SIMUFY introduced MOZA Racing to the European market in 2022 and held exclusivity in Spain for 3 years, playing a key role in the brand's international growth.
• Official and exclusive distributor of Conspit in Spain.
• Official and exclusive distributor of Sabelt Sim Racing in Spain.
• Official and exclusive distributor of OMP SimRacing in Spain.
• Official and exclusive distributor of Soelpec in Spain.
• Official and exclusive distributor of TORQSim in Spain.
• Official Trak Racer distributor in Spain and Portugal.
• Official distributor of Simagic, PXN, HORI, Sim-Lab and SimXPro in Spain, among other brands in the catalogue.

In total, SIMUFY is an official distributor of more than 70 brands in the sector, all sourced directly from the manufacturer, which guarantees that every product is genuine, new and comes with a full official warranty.

SIMUFY distributes more than 70 brands specialising in sim racing and flight simulation. A selection of the most notable ones by category:

• Direct Drive wheelbases: Simucube, Fanatec, Simagic, MOZA Racing, Asetek SimSports
• Wheels and peripherals: Cube Controls, Ascher Racing, Heusinkveld, Fanatec, Simagic
• Pedals: Heusinkveld, Fanatec, Simagic, Asetek SimSports, MOZA Racing, Venym
• Cockpits: Sim-Lab, SimRig, Conspit, Trak Racer, P1Sim, Sparco, Sabelt, OMP
• Motion systems: D-BOX, DOF Reality, TORQ Sim, Qubic System, Vero Motion
• Virtual reality: Pimax
• FlightSim: MOZA FlightSim, VIRPIL Controls, Pro Flight Trainer

Full catalogue: simufy.com/pages/brands.

Yes. SIMUFY is an official distributor in Spain and Portugal. Portuguese customers can buy directly at simufy.com with delivery to mainland Portugal. The exact cost and lead time are calculated at checkout once the delivery address is entered.

It is the highest certification Granite Devices (the manufacturer of Simucube) grants to its distributors. SIMUFY is one of only four distributors with this level across Europe. It means priority access to stock and new launches, direct technical support from the manufacturer and advanced configuration capabilities. For the buyer, it means the highest level of expertise and support available in the Iberian Peninsula for this brand.

SIMUFY offers structural advantages that no generic marketplace can guarantee:

• Official distributor with a direct agreement with the manufacturer. Every product is genuine, new and carries the full 3-year legal warranty. On Amazon or with unofficial distributors that warranty does not exist — they may be parallel imports with no local manufacturer support.
• No middlemen. We buy directly from the manufacturer, which means better stock availability and priority access to new launches ahead of the generic market.
• Real technical support. The SIMUFY team has full expertise in sim racing and motorsport. It is not a call centre — it is advice from professionals who know each product in depth, before and after purchase.
• Simucube Premium Reseller. One of only four distributors across Europe with the highest level of Simucube certification, with advanced configuration capabilities a generic distributor cannot offer.
• The only official Fanatec OOW repair centre in Europe. If your Fanatec gear fails out of warranty, SIMUFY is the only authorised centre on the continent.
• Turnkey installation and post-installation support for complex projects at businesses, academies and simulation centres.

Yes. SIMUFY is an active part of the sim racing and real motorsport ecosystem, not just the hardware market:

• GT World Challenge Europe (GTWC): our ambassador Tomas competes in the GTWC, one of the most important GT series in the world, using simulation as a real preparation tool for professional competition.
• SimRacing Expo (SRE) Charlotte: a presence at the leading international sim racing event, where SIMUFY establishes and strengthens agreements with global manufacturers and partners.
• DreamHack and national events: an active presence at the main gaming and sim racing fairs and events in Spain.
• Network of drivers and partners: permanent contact with real competition drivers, driving academies, motorsport teams and the leading specialised content creators in the European sector.

This immersion in the real world of motorsport is what sets SIMUFY's technical expertise apart from any generic hardware distributor.

The SIMUFY team combines deep technical knowledge of simulation hardware with real experience in the motorsport ecosystem:

• Full expertise in configuration and calibration of simulation systems at every level, from entry-level setups to professional multi-screen installations with motion systems.
• A direct, permanent relationship with the manufacturers — Simucube/Granite Devices, Fanatec/Corsair, MOZA Racing, Sabelt, Conspit and the rest of the catalogue. Access to technical information, early firmware and direct support that distributors without official agreements do not have.
• Simucube Premium Reseller — one of only four distributors in Europe with advanced configuration capabilities for Simucube wheelbases, the highest level Granite Devices grants.
• Contact with the real world of motorsport: active collaboration with competition drivers, driving academies and technical content creators specialising in sim racing and motorsport.

SIMUFY's advice always stems from real knowledge — not from the manufacturer's datasheets, but from hands-on experience with the products and with the needs of sim racing at a professional level.

Yes. SIMUFY's main community is on Discord (discord.gg/simufy), where we post pre-order updates, product news, peer support and direct access to the SIMUFY team. It is the fastest channel to stay up to date on availability dates.

SIMUFY is also on Instagram, YouTube, TikTok, Facebook, LinkedIn and X (Twitter). Sector news and editorial content on the SIMUFY blog.

Yes. SIMUFY runs an affiliate programme that lets content creators, influencers, streamers and sim racing enthusiasts earn commissions on sales referred through their personalised link. All the information and the application process are at affiliate.simufy.com.

Simufy Academy is SIMUFY's online training platform specialising in sim racing. Available at academy.simufy.com, it offers technical courses, hardware and software configuration guides, driving content and access to a community of active users. The platform is continuously expanding with new modules and formats.

SAPRO TRADING, S.L. (SIMUFY) is the data controller for the personal data provided through the website, in accordance with the GDPR (EU) 2016/679 and Spain's data protection act (LOPDGDD). Data is processed solely for the stated purposes: managing the order and the contractual relationship, and sending commercial communications where the user has given express consent.

Users may exercise their rights of access, rectification, erasure, restriction, objection and portability at any time by sending a request to privacidad@simufy.com. They may also lodge a complaint with the Spanish Data Protection Agency, AEPD (aepd.es).

Full details: Privacy Policy · Cookie Policy.

• Email: info@simufy.com
• Phone: +34 93 131 06 62
• Opening hours: Monday to Friday, 9:00–17:00 (mainland Spain time), except national and Barcelona local public holidays.
• Web form: simufy.com/pages/contact
• Discord (community and pre-orders): discord.gg/simufy

The price of a complete simulator varies enormously depending on the level of equipment. Guidance by tier:

The SIMUFY team offers free personalised advice to design the setup best suited to each budget. Contact us at info@simufy.com or browse the complete simulators catalogue.

Compatibility varies by product and brand. General guide:

• PC (Windows): virtually the entire catalogue is compatible. It is the main platform for high-end sim racing.
• PlayStation (PS4/PS5): some Fanatec and Thrustmaster products have official compatibility. Check the product page before buying.
• Xbox: Xbox compatibility is very limited in high-end sim racing hardware. Mainly Thrustmaster with an official licence.
• Virtual reality: requires a PC with a powerful dedicated GPU. The headsets in the catalogue (Pimax) are PC only.

The exact compatibility of each product is shown on its page on the website. If in doubt, the SIMUFY team can advise at info@simufy.com.

The availability of each item is shown on its product page with one of these three statuses:

• Immediate shipping — in stock, ships the same day if the order is confirmed before 12:00 (Mon–Fri business days).
• PRE-ORDER — advance reservation, with an estimated date on the product page.
• Out of stock — no stock. A restock email alert can be set up from the same page.

A PRE-ORDER is an advance reservation of an item that has not yet arrived at the warehouse. By reserving, the user secures their place in the delivery batch: when stock arrives, orders ship in strict order of confirmation.

If the estimated date changes, SIMUFY notifies by email. A pre-order can be cancelled with a full refund at any time before the parcel leaves the warehouse.

By default, SIMUFY groups the order into a single shipment once all items are available. If the user wants to receive the in-stock items right away, they can request a partial shipment by writing to info@simufy.com before the order ships. The cost of the second shipment is borne by the user.

Yes. The SIMUFY team offers free, no-obligation personalised advice based on budget, available space, the sims you'll use (iRacing, Assetto Corsa, Le Mans Ultimate, etc.) and experience level. Two options:

• Email: info@simufy.com — state your budget, intended use and available space.
• Phone: +34 93 131 06 62 — Mon–Fri 9:00–17:00.

Yes. SIMUFY is an official distributor of every brand in its catalogue, sourcing directly from the manufacturer or the authorised EU importer. All products are genuine and come with a legal warranty and manufacturer support.

Yes. SIMUFY ships worldwide. We work with UPS and DHL for fast international deliveries with end-to-end tracking.

Shipments within Europe (including Portugal) are especially fast: usually 24–72 h from when the parcel leaves the warehouse. We also ship regularly to the USA and Canada (3–7 business days) and to Latin America (5–10 business days). The exact cost and lead time are calculated automatically at checkout based on the destination. If your country isn't shown as available, write to us at info@simufy.com and we'll handle it.

The cost is calculated dynamically in the final checkout step, before confirming payment, based on the delivery address and the weight and volume of the items in the cart. The user can choose between several carriers (GLS, UPS, DHL).

Cut-off time: 12:00 (CET/CEST), Monday to Friday on business days. Lead times are counted from the moment the parcel effectively leaves the warehouse:

Oversized parcels (+30 kg, side >100 cm or multi-parcel): +24 h extra. Maximum legal lead time: 30 calendar days from order confirmation.

Yes. SIMUFY ships to Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Paraguay, Peru and Uruguay under DAP terms (Incoterms 2020). This includes transport and Spanish customs clearance; import duties and taxes in the destination country are the buyer's responsibility. For countries not available at checkout, ask at info@simufy.com.

Yes. SIMUFY ships to Argentina regularly, under DAP terms (Incoterms 2020) via UPS and DHL, with an indicative lead time of 5–10 business days from when the parcel leaves the warehouse. The price includes transport and export customs clearance; Argentine import duties and taxes are borne by the buyer. Select Argentina as the destination at checkout to see the exact cost, or write to us at info@simufy.com.

Yes. SIMUFY ships to Mexico regularly, under DAP terms (Incoterms 2020) via UPS and DHL, with an indicative lead time of 5–10 business days from when the parcel leaves the warehouse. The price includes transport and export customs clearance; Mexican VAT, duties and other import taxes are borne by the buyer. Select Mexico as the destination at checkout to see the exact cost, or write to us at info@simufy.com.

Yes. SIMUFY ships to Chile on a regular basis, under DAP terms (Incoterms 2020) with UPS and DHL and an indicative lead time of 5–10 business days from when the parcel leaves the warehouse. The amount covers transport and export customs clearance; Chilean import duties and taxes are the buyer's responsibility. Enter Chile as the destination at checkout to find out the exact cost, or ask us at info@simufy.com.

Yes. SIMUFY ships to Colombia regularly, under DAP terms (Incoterms 2020) via UPS and DHL, with an indicative lead time of 5–10 business days from when the parcel leaves the warehouse. The price includes transport and export customs clearance; Colombian duties, VAT and other import taxes are borne by the buyer. Select Colombia as the destination at checkout to see the exact cost, or write to us at info@simufy.com.

As soon as the order leaves the warehouse, SIMUFY automatically sends an email with the tracking number and the link to the carrier's portal. If, 3 business days after a partial delivery, the rest hasn't arrived, contact info@simufy.com.

Direct contact with carriers: GLS 93 801 90 15 (SIMUFY's dedicated exclusive agent) · UPS 900 102 410 · DHL 902 12 24 24.

If the order is lost through no fault of the user, the risk lies with SIMUFY until effective delivery. At the user's choice: a free re-shipment of the same item once the claim with the carrier has been processed, or a full refund including the original shipping costs. Contact info@simufy.com with the order and tracking numbers.

Yes, as long as the order hasn't been labelled yet. Write to info@simufy.com as soon as possible with the order number and the correct, complete address. Once the label is generated, the change must be handled directly with the carrier using the tracking number.

If the parcel shows visible external damage at the moment of delivery:

1. Note the incident in writing on the carrier's delivery note before signing.
2. Photograph the outside of the parcel before opening it, keeping the images with date and time metadata.
3. Notify SIMUFY within a maximum of 48 hours of receipt, attaching the photographs, at info@simufy.com.

14 calendar days from receipt of the order (art. 104 TRLGDCU, Spain's consumer protection act). In orders with multiple items delivered in separate shipments, the period is counted from receipt of the last item. Once withdrawal has been communicated, the user has a further 14 days to physically return the product.

More information: Returns & Refunds Policy.

Three ways to communicate withdrawal:

• Electronic form (fastest): Return / withdrawal form.
• Email: info@simufy.com with the order number and items to be returned.
• Standard form (Annex 1 of the Terms and Conditions): not mandatory; any unequivocal statement is valid.

The cost of return shipping for withdrawal is borne by the user (art. 108.1 TRLGDCU). We recommend using a service with active tracking and all-risk insurance. Exception: if the return is due to a defect under the legal warranty, SIMUFY covers the pick-up and re-shipment costs throughout the warranty period.

SIMUFY processes the refund within a maximum of 14 calendar days from the communication of withdrawal, using the same original payment method. It may withhold the refund until it receives the product or until the user provides conclusive proof of shipment.

If the product shows use beyond what is necessary to check that it works, a depreciation deduction may apply (art. 108.2 TRLGDCU):

A 100 % deduction applies only where the product is rendered unusable, duly evidenced. Any deduction is communicated in writing with reasons and photographic documentation.

The following are excluded from the right of withdrawal (art. 103 TRLGDCU):

• Personalised or made to order: simulators assembled to the customer's configuration, wrapped/vinyl products, multi-screen systems built to specification.
• Unsealed hygiene items: in-ear headphones, gloves, socks, VR headsets, skin-contact padding.
• Goods inseparably mixed with others after delivery (art. 103.f TRLGDCU).
• Items sold at public auction · Unsealed recordings or software · Digital content already executed.
• Refurbished products.

SIMUFY does not carry out direct exchanges. The process is: (1) return the unwanted item following the withdrawal procedure, and (2) once the return has been accepted, place a new, separate order.

Yes. If the order hasn't left the warehouse, SIMUFY issues a full refund to the original payment method, with no deduction. This also applies to pre-orders. To cancel: cancellation form or email info@simufy.com. Once the label is generated, cancellation is no longer possible through SIMUFY.

Bank card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, bank transfer, and instalment payment via Klarna or Aplazame. All methods are shown in the final checkout step.

Yes. The store runs on Shopify with an SSL certificate (HTTPS) and complies with the PCI DSS standard. SIMUFY does not store full banking data; it is handled directly by Shopify Payments or Stripe.

SIMUFY issues an electronic PDF invoice automatically when the order ships. If you don't receive it, check your spam folder or request it from info@simufy.com stating the order number. It can also be requested on paper or in Facturae format.

Yes, through two providers selectable at checkout:

• Aplazame — instalment payment up to 24 months on purchases up to €3,000, and up to 36 months on transactions between €3,000 and €5,000. The nominal rate (TIN), APR (TAE) and full terms are shown before confirming.
• Klarna — instalment payment under Klarna Bank AB's current terms, shown during the checkout process.

The financing contract is formalised directly between the user and the financial institution. For high-value corporate projects, contact info@simufy.com to explore leasing or renting options.

New products purchased from 1 January 2022 have 3 years of legal guarantee of conformity from delivery (art. 120.1 TRLGDCU, Royal Decree-Law 7/2021). During the first two years, any lack of conformity is presumed to have already existed at delivery; from the third year onward, it is up to the user to prove the defect was present at origin.

The manufacturer's commercial warranty, where it is broader, applies in the user's favour. Refurbished products have a 1-year warranty. SIMUFY covers the pick-up and re-shipment costs throughout the legal warranty period.

SIMUFY covers the pick-up and re-shipment costs throughout the entire legal warranty period. The product is collected at the user's address and returned once repaired or replaced. To start: info@simufy.com with the order number and invoice, model and serial number, a description of the problem and photo or video documentation.

Yes. Indicative diagnosis time: 5–10 business days from receipt. A detailed quote at no cost before any intervention. Shipping costs are borne by the user.

Authorised Fanatec centre (OOW Europe): SIMUFY is the only official repair centre for out-of-warranty Fanatec products across the whole of Europe. Owners of Fanatec products purchased at any European point of sale can request a repair at info@simufy.com.

Yes. Simagic haptic motors are designed to work with Simagic pedals. The manufacturer's commercial warranty covers that use only. Use with pedals from other brands falls outside the commercial warranty, without prejudice to the legal guarantee of conformity.

Yes. SIMUFY offers installation and commissioning for private customers, businesses, driving academies, leisure centres and hotels. The service includes assembly, cabling, calibration and basic training. Request a quote at info@simufy.com stating the address and equipment.

Yes. SIMUFY serves both private consumers and professional users: businesses, self-employed professionals, driving academies, hotels, entertainment venues and simulation centres. For B2B purchases, enter the tax details (NIF/CIF and company name) during checkout to receive an invoice with VAT broken out. For larger projects or specific terms, contact info@simufy.com.

Yes. SAPRO TRADING, S.L. (NIF B67553040, intra-EU VAT ESB67553040) issues electronic PDF invoices with VAT broken out automatically. They can also be requested in Facturae format by emailing info@simufy.com. For intra-EU transactions (customers with a VAT number from another member state), contact us before purchasing to apply the corresponding exemption.

Yes. SIMUFY is the go-to integrator for professional turnkey simulation projects in Spain and Portugal. The service covers the whole cycle: consultancy and design · hardware supply · installation and cabling · calibration · user training · post-installation support.

Typical clients: driving academies, hotels, leisure parks, corporate team-building centres and motorsport event promoters. Request a proposal at info@simufy.com.

Yes. SIMUFY offers a simulator rental service for corporate events, trade fairs, brand activations, team buildings, celebrations and sporting events. The service includes transport, setup, teardown and operation by our own technicians during the event.

More information: simufy.com/pages/alquiler or contact info@simufy.com stating the date, location and number of simulators.

Click the account icon in the top-right corner of the website and select "Create account". Registration is free and gives access to order history, tracking and the Simufy Points programme. You can also buy as a guest without registering.

Simufy Points is SIMUFY's loyalty programme. Registered users earn points with every purchase and can redeem them as a discount on future orders. Full terms and balance at Simufy Loyalty Program.

Register at simufy.com completing all the form fields and send an email to info@simufy.com with your DNI (ID) number. SIMUFY applies the exemption manually and notifies you when your account shows prices without the tax (IGIC for the Canary Islands, IPSI for Ceuta and Melilla).

Yes, if the requirements of the AEAT's DIVA system are met: residence outside the EU evidenced at the time of purchase; items purchased in mainland Spain or the Balearic Islands; goods leaving the EU within a maximum of 3 months from delivery.

Ask SIMUFY for the invoice and the DER (Electronic Refund Document), providing your name, country of residence, date of birth and passport number. At the airport, validate the DER at the DIVA machines and go to the authorised partner entity (Global Exchange, Global Blue or others) for the refund. Maximum period: 4 years from customs validation.

They are items from previous seasons, surplus inventory, products in perfect condition with damaged packaging, or customer returns. All go through individual manual inspection and are offered at a significant discount. Stock is always limited.

Each unit is inspected and described individually: As new / damaged packaging (perfect functional and cosmetic condition, only the outer packaging is damaged) or Verified used (slight visual marks of use that don't affect operation, described on the product page).

1 year, expressly accepted via a conformity checkbox during the purchase process (art. 120.1, second paragraph, TRLGDCU). It covers operating defects; it does not cover normal wear from use.

No. Refurbished products are excluded from the standard right of withdrawal. Review the description and condition before buying. In the event of a defect under the 1-year warranty, contact info@simufy.com.