Frequently Asked Questions

SIMUFY (SAPRO TRADING, S.L.) is the leading distributor and integrator of sports simulation hardware in Europe, based in Orpí (Barcelona) with a 5,000 m² warehouse. We distribute more than 70 official brands in the sector — from Direct Drive wheelbases and high-end pedals to motion systems, cockpits, virtual reality and peripherals — for private customers as well as businesses, driving academies and entertainment venues across Spain, Portugal and the rest of Europe.

We work directly with the manufacturers, with no middlemen, which guarantees components that are always new and genuine (except for refurbished products, each individually described). Beyond distribution, we offer turnkey installation, authorised technical service and simulator rental.

SIMUFY stays in permanent contact with the sim racing and real-motorsport ecosystem, with an extensive network of partners, competition drivers and specialised content creators.

Yes. SIMUFY operates as an official distributor of every brand in its catalogue through direct agreements with the manufacturers, with no middlemen. Most relevant distribution statuses:

• Simucube Premium Reseller — one of only four distributors with this top tier in all of Europe, awarded by Granite Devices (the Finnish manufacturer of Simucube).
• Only official Fanatec OOW repair centre in Europe — the only authorised out-of-warranty repair centre for Fanatec products in all of Europe. We service Fanatec products purchased at any European point of sale.
• Official Fanatec distributor in Spain and Portugal.
• Official MOZA Racing distributor in Spain and Portugal. SIMUFY introduced MOZA Racing to the European market in 2022 and held exclusivity in Spain for 3 years, playing a key role in the brand's international growth.
• Official and exclusive distributor of Conspit in Spain.
• Official and exclusive distributor of Sabelt Sim Racing in Spain.
• Official and exclusive distributor of OMP SimRacing in Spain.
• Official and exclusive distributor of Soelpec in Spain.
• Official and exclusive distributor of TORQSim in Spain.
• Official distributor of Trak Racer in Spain and Portugal.
• Official distributor of Simagic, PXN, HORI, Sim-Lab and SimXPro in Spain, among other catalogue brands.

In total, SIMUFY is the official distributor of more than 70 brands in the sector, all sourced directly from the manufacturer, ensuring every product is genuine, new and covered by a full official warranty.

SIMUFY distributes more than 70 brands specialised in sports and flight simulation. A selection of the most notable, by category:

• Direct Drive wheelbases: Simucube, Fanatec, Simagic, MOZA Racing, Asetek SimSports
• Wheels & peripherals: Cube Controls, Ascher Racing, Heusinkveld, Fanatec, Simagic
• Pedals: Heusinkveld, Fanatec, Simagic, Asetek SimSports, MOZA Racing, Venym
• Cockpits: Sim-Lab, SimRig, Conspit, Trak Racer, P1Sim, Sparco, Sabelt, OMP
• Motion systems: D-BOX, DOF Reality, TORQ Sim, Qubic System, Vero Motion
• Virtual reality: Pimax
• FlightSim: MOZA FlightSim, VIRPIL Controls, Pro Flight Trainer

Full catalogue: simufy.com/pages/brands.

Yes. SIMUFY is an official distributor in Spain and Portugal. Portuguese customers can order directly at simufy.com with delivery to mainland Portugal. The exact cost and delivery time are calculated at checkout once the delivery address is entered.

It is the highest certification Granite Devices (the maker of Simucube) grants its distributors. SIMUFY is one of only four distributors with this tier in all of Europe. It means priority access to stock and new releases, direct technical support from the manufacturer, and advanced configuration capability. For the buyer, it means the highest level of expertise and backing available on the Iberian Peninsula for this brand.

SIMUFY offers structural advantages that no generic marketplace can guarantee:

• Official distributor with a direct agreement with the manufacturer. Every product is genuine, new and carries the full 3-year legal warranty. On Amazon or unofficial dealers that warranty doesn't exist — they may be parallel imports with no local manufacturer support.
• No middlemen. We buy directly from the manufacturer, which means better stock availability and priority access to new releases ahead of the generic market.
• Real technical support. The SIMUFY team has deep expertise in sim racing and motorsport. It isn't a call centre — it's advice from professionals who know every product in depth, before and after purchase.
• Simucube Premium Reseller. One of only four distributors in all of Europe with Simucube's highest certification tier, with advanced configuration capability a generic distributor cannot offer.
• Only official Fanatec OOW repair centre in Europe. If your Fanatec gear fails out of warranty, SIMUFY is the only authorised centre on the entire continent.
• Turnkey installation and post-installation support for complex projects in businesses, academies and simulation centres.

Yes. SIMUFY is an active part of the sim racing and real-motorsport ecosystem, not just the hardware market:

• GT World Challenge Europe (GTWC): our ambassador Tomas competes in the GTWC, one of the most important GT series in the world, using simulation as a real preparation tool for professional competition.
• SimRacing Expo (SRE) Charlotte: a presence at the leading international sim racing industry event, where SIMUFY establishes and strengthens agreements with global manufacturers and partners.
• Dreamhack and national events: an active presence at the main gaming and sim racing trade fairs and events in Spain.
• Driver and partner network: permanent contact with real competition drivers, driving academies, motorsport teams and the leading specialised content creators in the European sector.

This immersion in the real world of motorsport is what sets SIMUFY's technical expertise apart from any generic hardware distributor.

The SIMUFY team combines deep technical knowledge of simulation hardware with real experience in the motorsport ecosystem:

• Full expertise in setup and calibration of simulation systems at every level, from entry setups to professional multi-screen installations with motion systems.
• Direct, ongoing relationship with the manufacturers — Simucube/Granite Devices, Fanatec/Corsair, MOZA Racing, Sabelt, Conspit and the rest of the catalogue. Access to technical information, early firmware and direct support that distributors without official agreements don't have.
• Simucube Premium Reseller — one of only four distributors in Europe with advanced configuration capability for Simucube wheelbases, the highest tier granted by Granite Devices.
• Contact with the real world of motorsport: active collaboration with competition drivers, driving academies and technical content creators specialised in sim racing and motorsport.

SIMUFY's advice always starts from real knowledge — not from manufacturer spec sheets, but from hands-on experience with the products and with the needs of sim racing at a professional level.

Yes. SIMUFY's main community is on Discord (discord.gg/simufy), where we post pre-order updates, product news, peer support and direct access to the SIMUFY team. It's the fastest channel to stay on top of availability dates.

SIMUFY is also on Instagram, YouTube, TikTok, Facebook, LinkedIn and X (Twitter). Industry news and editorial content on the SIMUFY blog.

Yes. SIMUFY runs an affiliate programme that lets content creators, influencers, streamers and sim racing enthusiasts earn commissions on sales referred through their personalised link. All the details and the application process at affiliate.simufy.com.

Simufy Academy is SIMUFY's online training platform specialised in sim racing. Available at academy.simufy.com, it offers technical courses, hardware and software setup guides, driving content and access to an active user community. The platform is continuously expanding with new modules and formats.

SAPRO TRADING, S.L. (SIMUFY) is the data controller for the personal data provided through the website, in accordance with the GDPR (EU) 2016/679 and Spain's data protection act (LOPDGDD). Data is processed solely for the stated purposes: managing the order and the contractual relationship, and sending commercial communications where the user has given explicit consent.

Users may exercise their rights of access, rectification, erasure, restriction, objection and portability at any time by writing to privacidad@simufy.com. They may also lodge a complaint with the Spanish Data Protection Agency, AEPD (aepd.es).

Full information: Privacy Policy · Cookie Policy.

• Email: info@simufy.com
• Phone: +34 93 131 06 62
• Opening hours: Monday to Friday, 9:00–17:00 (mainland Spain time, CET/CEST), except national and Barcelona local holidays.
• Web form: simufy.com/pages/contact
• Discord (community & pre-orders): discord.gg/simufy

The price of a complete simulator varies enormously depending on the level of equipment. A rough guide by tier:

The SIMUFY team offers free personalised advice to design the best configuration for any budget. Contact info@simufy.com or browse the complete-simulators catalogue.

Compatibility varies by product and brand. A rough guide:

• PC (Windows): practically the entire catalogue is compatible. It's the main platform for high-end sim racing.
• PlayStation (PS4/PS5): some Fanatec and Thrustmaster products have official compatibility. Check the product page before buying.
• Xbox: Xbox compatibility is very limited in high-end sim racing hardware. Mainly officially licensed Thrustmaster.
• Virtual reality: requires a PC with a powerful dedicated GPU. The headsets in the catalogue (Pimax) are PC-only.

The exact compatibility of each product is shown on its page. If in doubt, the SIMUFY team can advise at info@simufy.com.

Each item's availability is shown on its product page with one of three statuses:

• Immediate shipping — in stock; ships the same day if the order is confirmed before 12:00 (Mon–Fri business days).
• PRE-ORDER — advance reservation, with an estimated date on the product page.
• Out of stock — no stock. You can enable a back-in-stock email alert from the same page.

A PRE-ORDER is an advance reservation of an item that hasn't yet arrived at the warehouse. By reserving, you secure your place in the delivery batch: when stock arrives, orders ship in strict order of confirmation.

If the estimated date changes, SIMUFY notifies you by email. A pre-order can be cancelled for a full refund at any time before the package leaves the warehouse.

By default, SIMUFY groups the order into a single shipment once all items are available. If you'd like to receive the in-stock items right away, you can request a partial shipment by writing to info@simufy.com before the order leaves. The cost of the second shipment is borne by the customer.

Yes. The SIMUFY team offers free, no-obligation personalised advice based on budget, available space, the sims you'll use (iRacing, Assetto Corsa, Le Mans Ultimate, etc.) and experience level. Two ways:

• Email: info@simufy.com — tell us your budget, intended use and available space.
• Phone: +34 93 131 06 62 — Mon–Fri 9:00–17:00.

Yes. SIMUFY is an official distributor of every brand in its catalogue, sourcing directly from the manufacturer or the authorised EU importer. All products are genuine and come with legal warranty and manufacturer support.

Yes. SIMUFY ships worldwide. We work with UPS and DHL for fast international deliveries with end-to-end tracking.

Shipping within Europe (including Portugal) is especially fast: typically 24–72 h from when the package leaves the warehouse. We also ship regularly to the USA and Canada (3–7 business days) and to Latin America (5–10 business days). The exact cost and delivery time are calculated automatically at checkout based on the destination. If your country isn't listed, write to info@simufy.com and we'll arrange it.

The cost is calculated dynamically at the final checkout step, before payment is confirmed, based on the delivery address and the weight and volume of the items in the cart. You can choose between several carriers (GLS, UPS, DHL).

Cut-off time: 12:00 (CET/CEST), Monday to Friday business days. Delivery times are counted from when the package actually leaves the warehouse:

Oversized packages (+30 kg, side >100 cm or multi-box): +24 h extra. Maximum legal delivery time: 30 calendar days from order confirmation.

Yes. SIMUFY ships to Argentina, Bolivia, Chile, Colombia, Costa Rica, Ecuador, Guatemala, Honduras, Mexico, Paraguay, Peru and Uruguay under DAP (Incoterms 2020) terms. This includes transport and Spanish export customs clearance; import duties and taxes in the destination country are the buyer's responsibility. For countries not available at checkout, ask at info@simufy.com.

Yes. SIMUFY ships to Argentina regularly, under DAP (Incoterms 2020) terms via UPS and DHL, with an estimated time of 5–10 business days from when the package leaves the warehouse. The price includes transport and export customs clearance; Argentine import duties and taxes are the buyer's responsibility. Select Argentina as the destination at checkout to see the exact cost, or write to info@simufy.com.

Yes. SIMUFY ships to Mexico regularly, under DAP (Incoterms 2020) terms via UPS and DHL, with an estimated time of 5–10 business days from when the package leaves the warehouse. The price includes transport and export customs clearance; Mexican VAT, duties and other import taxes are the buyer's responsibility. Select Mexico as the destination at checkout to see the exact cost, or write to info@simufy.com.

Yes. SIMUFY ships to Chile regularly, under DAP (Incoterms 2020) terms via UPS and DHL, with an estimated time of 5–10 business days from when the package leaves the warehouse. The price includes transport and export customs clearance; Chilean import duties and taxes are the buyer's responsibility. Select Chile as the destination at checkout to see the exact cost, or write to info@simufy.com.

Yes. SIMUFY ships to Colombia regularly, under DAP (Incoterms 2020) terms via UPS and DHL, with an estimated time of 5–10 business days from when the package leaves the warehouse. The price includes transport and export customs clearance; Colombian duties, VAT and other import taxes are the buyer's responsibility. Select Colombia as the destination at checkout to see the exact cost, or write to info@simufy.com.

As soon as the order leaves the warehouse, SIMUFY automatically sends an email with the tracking number and a link to the carrier's portal. If, after a partial delivery, the rest hasn't arrived within 3 business days, contact info@simufy.com.

Direct carrier contacts: GLS 93 801 90 15 (SIMUFY's dedicated agent) · UPS 900 102 410 · DHL 902 12 24 24.

If the order is lost through no fault of the customer, the risk lies with SIMUFY until effective delivery. At the customer's choice: free re-shipment of the same item once the claim has been processed with the carrier, or a full refund including the original shipping costs. Contact info@simufy.com with the order and tracking numbers.

Yes, if the order hasn't been labelled yet. Write to info@simufy.com as soon as possible with the order number and the full correct address. Once the label has been generated, the change must be handled directly with the carrier using the tracking number.

If the package shows visible external damage at the time of delivery:

1. Note the issue in writing on the carrier's delivery note before signing.
2. Photograph the outside of the package before opening it, keeping the images with date and time metadata.
3. Notify SIMUFY within a maximum of 48 hours of receipt, attaching the photos, at info@simufy.com.

14 calendar days from receipt of the order (Art. 104 of Spain's Consumer Protection Act, TRLGDCU). For orders with several items delivered in separate shipments, the period is counted from receipt of the last item. Once you have notified withdrawal, you have a further 14 days to physically return the product.

More information: Returns & Refund Policy.

Three ways to notify withdrawal:

• Online form (fastest): Return / withdrawal form.
• Email: info@simufy.com with your order number and the items to return.
• Standard form (Annex 1 of the Terms & Conditions): not mandatory; any clear statement is valid.

The cost of return shipping for withdrawal is borne by the customer (Art. 108.1 TRLGDCU). We recommend using a tracked service with full insurance. Exception: if the return is due to a defect covered by the legal warranty, SIMUFY covers the pickup and return costs throughout the warranty period.

SIMUFY processes the refund within a maximum of 14 calendar days from notification of withdrawal, using the original payment method. It may withhold the refund until the product is received or until the customer provides reliable proof of return shipment.

If the product shows handling beyond what is necessary to verify its functioning, a depreciation deduction may apply (Art. 108.2 TRLGDCU):

Any deduction is communicated in writing with justification and photographic evidence.

The following are excluded from the right of withdrawal (Art. 103 TRLGDCU):

• Personalised or made-to-order: simulators assembled to the customer's configuration, wrapped/liveried products, multi-screen systems built to spec.
• Hygiene items, once unsealed: in-ear headphones, gloves, socks, VR headsets, skin-contact padding.
• Goods inseparably mixed with others after delivery (Art. 103.f TRLGDCU).
• Items sold at public auction · Unsealed recordings or software · Digital content already run.
• Refurbished products.

SIMUFY doesn't do direct exchanges. The process is: (1) return the unwanted item following the withdrawal procedure, and (2) once the return is accepted, place a new, separate order.

Yes. If the order hasn't left the warehouse, SIMUFY issues a full refund to the original payment method, with no deduction. This also applies to pre-orders. To cancel: cancellation form or email info@simufy.com. Once the label has been generated, cancellation is no longer possible through SIMUFY.

Bank card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay, bank transfer, and instalment payment via Klarna or Aplazame. All methods are shown at the final checkout step.

Yes. The store runs on Shopify with an SSL certificate (HTTPS) and complies with the PCI DSS standard. SIMUFY doesn't store full card details; they are handled directly by Shopify Payments or Stripe.

SIMUFY issues an electronic PDF invoice automatically when the order ships. If you don't receive it, check your spam folder or request it at info@simufy.com quoting your order number. It can also be requested on paper or in Facturae format.

Yes, through two providers selectable at checkout:

• Aplazame — instalment payment up to 24 months on purchases up to €3,000, and up to 36 months on orders between €3,000 and €5,000. The interest rate (TIN), APR (TAE) and full terms are shown before you confirm.
• Klarna — instalment payment under the terms in force from Klarna Bank AB, shown during checkout.

The financing agreement is entered into directly between the customer and the financial provider. For high-value corporate projects, contact info@simufy.com to explore leasing or renting options.

New products purchased on or after 1 January 2022 have a 3-year legal warranty of conformity from delivery (Art. 120.1 TRLGDCU, Royal Decree-Law 7/2021). During the first two years any lack of conformity is presumed to have existed at delivery; from the third year onward the customer must demonstrate the defect was present from origin.

The manufacturer's commercial warranty, where broader, applies to the customer's benefit. Refurbished products have a 1-year warranty. SIMUFY covers pickup and return costs throughout the legal warranty period.

SIMUFY covers the pickup and return costs throughout the entire legal warranty period. The product is collected at the customer's address and returned once repaired or replaced. To start: info@simufy.com with order number and invoice, model and serial number, a description of the problem and photo or video documentation.

Yes. Estimated diagnosis time: 5–10 business days from receipt. Detailed quote at no cost before any work is carried out. Shipping costs are borne by the customer.

Authorised Fanatec centre (OOW Europe): SIMUFY is the only official out-of-warranty repair centre for Fanatec products in all of Europe. Owners of Fanatec products purchased at any European point of sale can request a repair at info@simufy.com.

Yes. Simagic haptic motors are designed to work with Simagic pedals. The manufacturer's commercial warranty covers that use only. Use with other brands' pedals falls outside the commercial warranty, without prejudice to the legal warranty of conformity.

Yes. SIMUFY offers installation and commissioning for private customers, businesses, driving academies, leisure venues and hotels. The service includes assembly, cabling, calibration and basic training. Request a quote at info@simufy.com, stating the address and the equipment.

Yes. SIMUFY serves both private consumers and professional users: businesses, the self-employed, driving academies, hotels, entertainment venues and simulation centres. For B2B purchases, enter your tax details (tax ID and company name) during checkout to receive an invoice with VAT itemised. For larger projects or specific terms, contact info@simufy.com.

Yes. SAPRO TRADING, S.L. (tax ID B67553040, intra-EU VAT ESB67553040) automatically issues electronic PDF invoices with VAT itemised. They can also be requested in Facturae format by emailing info@simufy.com. For intra-EU transactions (customers with a VAT number from another member state), contact us before purchase to apply the corresponding exemption.

Yes. SIMUFY is the go-to integrator for turnkey professional simulation projects in Spain and Portugal. The service covers the full cycle: consulting and design · hardware supply · installation and cabling · calibration · user training · post-installation support.

Typical clients: driving academies, hotels, leisure parks, corporate team-building centres and motorsport event promoters. Request a proposal at info@simufy.com.

Yes. SIMUFY offers a simulator rental service for corporate events, trade fairs, brand activations, team buildings, celebrations and sporting events. The service includes transport, assembly, dismantling and operation by our own technicians during the event.

More information: simufy.com/pages/alquiler or contact info@simufy.com stating the date, location and number of simulators.

Click the account icon in the top-right corner of the site and select “Create account”. Registration is free and gives access to your order history, tracking and the Simufy Points programme. You can also check out as a guest without registering.

Simufy Points is SIMUFY's loyalty programme. Registered users earn points with every purchase and can redeem them as a discount on future orders. Full terms and your balance at Simufy Loyalty Program.

Register at simufy.com completing all the form fields and send an email to info@simufy.com with your ID (DNI) number. SIMUFY applies the exemption manually and lets you know when your account shows prices without the tax (IGIC for the Canary Islands, IPSI for Ceuta and Melilla).

Yes, if the requirements of the Spanish Tax Agency's DIVA system are met: residence outside the EU proven at the time of purchase; items bought in mainland Spain or the Balearic Islands; goods leaving the EU within a maximum of 3 months from delivery.

Ask SIMUFY for the invoice and the DER (Electronic Refund Document), providing your name, country of residence, date of birth and passport number. At the airport, validate the DER at the DIVA machines and go to an authorised partner (Global Exchange, Global Blue or others) for the refund. Maximum period: 4 years from customs validation.

They are items from previous seasons, surplus inventory, products in perfect condition with damaged packaging, or customer returns. All undergo individual manual inspection and are offered at a significant discount. Stock is always limited.

Each unit is individually inspected and described: Like new / damaged packaging (perfect functional and cosmetic condition, only the outer box is damaged) or Verified used (slight visual signs of use that don't affect operation, described on the product page).

1 year, expressly accepted via a confirmation checkbox during purchase (Art. 120.1, second paragraph, TRLGDCU). It covers functional defects; it doesn't cover normal wear from use.

No. Refurbished products are excluded from the standard right-of-withdrawal policy. Check the description and condition before buying. In the event of a defect under the 1-year warranty, contact info@simufy.com.