Shipping policy

1. Scope of application

This Shipping and Delivery Policy governs the conditions under which SAPRO TRADING, S.L. (hereinafter, "SIMUFY") ships and delivers products purchased through the website https://simufy.com (hereinafter, the "Website"). This Policy forms an integral part of the Terms of Service and is binding on the User from the moment they place an order.

For the purposes of this Policy, order confirmation means the confirmation email issued by SIMUFY once the availability of the product has been verified and the corresponding payment has been received. This email marks the start of all time periods set out in this Policy.

2. Shipping territories and calculation of costs

  • SIMUFY ships internationally to most countries. Shipping availability to the specific destination and the associated cost are calculated dynamically at checkout according to the delivery address provided and the weight and volume of the items in the order.
  • If the destination does not appear as available at checkout, the User may contact info@simufy.com to assess alternatives.
  • The total amount of shipping costs will be shown to the User before payment is confirmed, at a clearly identifiable step of the purchase process, in accordance with art. 60.2.e of the TRLGDCU.

3. Maximum delivery period and pre-order regime

3.1 General maximum period

In accordance with article 109.1 of the TRLGDCU, the maximum delivery period for products purchased through the Website is 30 calendar days from order confirmation, unless otherwise expressly agreed between the parties.

3.2 Pre-order products or products shipped from the manufacturer

Certain products in SIMUFY's catalogue are sold on a pre-order basis, or are shipped directly from the manufacturer's warehouse, subject to the manufacturer's production or import availability. For these products:

  • The estimated delivery date is expressly stated on the product page before purchase and appears in the order confirmation email.
  • On completing the purchase, the User expressly accepts, by ticking a specific consent checkbox, that the estimated date constitutes an express agreement on the delivery period which replaces the default 30-day period under art. 109.1 TRLGDCU.
  • The estimated date may change due to factors beyond SIMUFY's control (manufacturer production, international logistics, customs, force majeure). SIMUFY undertakes to notify the User by email of any significant change to the estimated date.
  • If the new estimated date is unacceptable to the User, the User may cancel the order at any time before the parcel leaves SIMUFY's warehouses and obtain a full refund of the amount paid.
  • If, once the estimated date or its notified revision has been reached, SIMUFY is unable to deliver the product, the User may call on SIMUFY by email to info@simufy.com to deliver within an additional period appropriate to the circumstances. If that additional period expires without delivery, the User will be entitled to terminate the contract and obtain a full refund, in accordance with art. 109.2 TRLGDCU.
  • The assigned carrier may differ from those listed in §4, in order to optimise the delivery time according to the origin of the shipment.

4. Indicative delivery times by carrier

The times shown below are operational estimates from SIMUFY's partner carriers and are indicative only. They do not constitute a contractual commitment to deliver within that time, without prejudice to the maximum period of 30 days set out in §3.1 or, where applicable, the estimated date agreed for pre-order products. Times are counted from the actual dispatch of the parcel from SIMUFY's warehouses, not from order confirmation. Times of 72 h or less are expressed in hours; longer times are expressed in working days.

Destination Carrier Estimated time
Spain (mainland) — within 500 km of Barcelona GLS / UPS / DHL 24 h
Spain (mainland) — rest GLS / UPS / DHL 48 h
Spain (Balearic Islands) UPS / DHL 48/72 h
Spain (Canary Islands, Ceuta, Melilla) UPS 3–5 working days + customs clearance (1–5 additional days)
Europe UPS / DHL 24/72 h
USA and Canada UPS / DHL 3–7 working days
South America UPS / DHL 5–10 working days
Rest of the World UPS / DHL 5–10 working days

Irregular packages (any package over 30 kg, with one side longer than 100 cm and/or multi-package shipments) may take an additional 24 h, as they pass through non-standard conveyor lines or require manual handling.

During periods of high demand or supervening exceptional circumstances, shipping times may vary significantly and/or unwanted delays beyond our control may occur.

Exception – PC Custom: Custom-configured products (PC Custom) are assembled to order. 48/72 h of preparation and assembly time must be added to the shipping time shown in the table above, counted from order confirmation. The preparation time will be expressly communicated to the User in the order confirmation email.

5. Cut-off time

SIMUFY's warehouse operating hours are 8:00 to 16:00 (CET/CEST), Monday to Friday on working days. The cut-off time for same-day dispatch is 12:00; orders confirmed before that time will be prepared for dispatch the same day whenever operationally possible. Orders confirmed after 12:00 will be processed on the next working day.

6. Shipping conditions and transfer of risk

  • Shipments are made under DAP terms (Incoterms 2020), door to door, with SIMUFY's partner carriers.
  • Transfer of risk. In accordance with article 66 ter of the TRLGDCU, the risk of loss of or damage to the products passes to the User when the User, or a third party indicated by the User (other than the carrier engaged by SIMUFY), acquires physical possession of the goods. Until that moment, the risk during transit is borne by SIMUFY.
  • If the carrier is engaged directly by the User (for example, in international shipments with the User's own forwarder), the risk will pass upon delivery of the parcel to that carrier, in accordance with the final paragraph of the same article 66 ter.

7. Destination taxes in territories with a special tax regime

For shipments to territories outside the European Union, to the Canary Islands, Ceuta and Melilla, or to any other destination with a special tax regime, customs duties, customs fees, import VAT, IGIC, IPSI or other local taxes are payable by the receiving User, who will pay them directly to the carrier or to the relevant customs authority. SIMUFY will display prices exclusive of destination taxes during the purchase process where applicable; the final amount of such taxes will be communicated to the User by the carrier or the customs authority at the time of delivery.

For shipments to the Canary Islands: the applicable IGIC rates can be consulted on the website of the Canary Islands Tax Agency. SIMUFY cannot guarantee the exact amount of the taxes applicable in each case.

8. Grouping of orders with in-stock and pre-order items

  • Unless otherwise indicated during the purchase process, SIMUFY will group the shipment when the order contains in-stock items and pre-order items or items not immediately in stock. In such case, the shipping date will be that of the item with the longest estimated availability time. This condition is disclosed by means of a prominent notice during the purchase process; completion of the order by the User implies express acceptance of this single-shipment condition.
  • The User may request, at the time of purchase or by writing to info@simufy.com before the order is dispatched, that the shipment be split into two separate consignments, bearing, where applicable, the additional cost of the second shipment.

9. Failed delivery and receipt of damaged parcels

9.1 Failed delivery attributable to the User

For orders whose delivery fails for reasons attributable to the User (incorrect address provided by the User, repeated absence at deliveries arranged by the carrier, refusal of the parcel without justified cause, or non-payment of customs duties or fees where these are payable by the recipient), the original shipping cost will not be refunded and SIMUFY may charge the User the cost of returning the parcel.

9.2 Failed delivery NOT attributable to the User

In the event of failed delivery for reasons not attributable to the User (loss by the carrier, operational incident at the carrier, damage in transit), SIMUFY will refund the shipping costs in full and, where applicable, arrange a reshipment at no additional cost to the User, or a full refund of the order, at the User's choice.

9.3 Procedure for receiving parcels with visible external damage

If the parcel shows visible external damage at the time of delivery (dents, crushing, punctures, torn protective film or other signs of improper handling), the User must:

  1. Record the incident in writing on the carrier's delivery note or device before signing for the delivery, stating the type of visible damage.
  2. Photograph the outside of the parcel before opening it, keeping all images with their date and time metadata.
  3. Notify SIMUFY of the incident within a maximum of 48 hours from receipt, attaching the photographs, via info@simufy.com.

Failure to follow this procedure does not deprive the User of their statutory guarantee rights under the TRLGDCU, but may hinder the handling of the claim against the carrier.

10. Limitations once the shipping label has been issued

  • Once the shipping label has been generated, the order will be deemed dispatched and it will not be possible to cancel it or change the delivery address through SIMUFY.
  • For any change or adjustment to the delivery, the User must contact the carrier directly, whose contact details are provided in the dispatch notification email.
  • This operational limitation does not affect the consumer's right of withdrawal, which may be exercised in accordance with the Returns and Refunds Policy even after the shipping label has been generated and up to 14 calendar days after receipt of the product.

11. Shipment tracking

  • As soon as the order is dispatched, SIMUFY will send the shipment tracking number to the email address provided by the User, together with the details of the assigned carrier and its customer service channels.
  • Orders with several items or packages are commonly split in transit. Each individual package is labelled and will reach its destination. In the event of partial receipt, if the rest of the order has not been received after 3 working days, the User should contact SIMUFY via info@simufy.com so that the incident can be handled.
  • In the event of any delay or incident with the delivery, the User may contact the carrier directly (see details below) or SIMUFY via info@simufy.com.

Direct contact with SIMUFY's main carriers:

Carrier Telephone Note
GLS 93 801 90 15 Agent dedicated exclusively to SIMUFY shipments. Personalised assistance from a real person during normal business hours. Not a generic line.
UPS 900 102 410 UPS Spain customer service.
DHL 902 12 24 24 DHL Spain customer service.

12. Communications and contact details

For any matter relating to shipments, the User may contact SIMUFY via:

  • Email: info@simufy.com
  • Telephone: +34 93 131 06 62
  • Opening hours: Monday to Friday, 9:00–17:00 (Spanish mainland time), except national and Barcelona local public holidays

Last updated: 1 May 2026. Version 3.0.