Simufy is based in the EU (Barcelona, Spain) and our website shows prices with or without our local VAT rate of 21% depending on your country. (based on your IP address).

For EU countries, we show prices including 21% VAT. For non-EU countries (including the UK) and companies with intra-EU EORI/VAT, we show prices excluding 21% VAT.

For countries outside the EU, you should be aware that you may be liable for import duties. You should contact your local authority for an estimate of how much this will be, as it varies between countries and states. The product code or HS code we use for all our products is 9504500000, which is the globally recognised code for computer games and accessories.

Cut-off time for shipments is 11 a.m. GMT+1 Monday through Friday. We aim to ship all orders placed before 11:00 a.m. GMT+1 on the same day, but during busy periods this is not always possible.

The following are the details of the approximate shipping times. The shipping times described below should be computed from the day you are notified by Simufy of the departure of the package from the warehouse:

Spain (Peninsula):

• GLS: 24/48 working hours
• UPS: 24/48 working hours
• DHL: 24/48 working hours
• Important note: Delivery is in 24h within a radius of 500 km (from Barcelona) and in 48h outside this radius. If the package is irregular*, an additional 24h will be added to the delivery time.

Spain (Balearic Islands):

• UPS: 48/72 working hours
• DHL: 48/72 working hours

Spain (Canary Islands/Ceuta/Melilla):

• UPS: 5-7 working days after departure
• Important noteThe customs clearance process is beyond our control and, depending on the availability of government officials/AEAT, may take from 1 to 7 working days.

Europe:

• UPS: 24/48 working hours
• DHL: 48/72 working hours

U.S.A. USA and Canada:

• UPS: 4-6 working days
• DHL: 5-7 working days

South America:

• UPS: 5-7 working days
• DHL: 6-10 working days

Rest of the World:

• UPS: 5-10 working days
• DHL: 7-10 working days

*Irregular bulks (all those over 30kg, with a side greater than 100cm and/or multi-bulk) may be delayed by an additional 24h as they pass through other than the usual belts or require manual handling.

In periods of high demand or exceptional circumstances, shipping times may vary significantly and/or there may be unwanted delays beyond our control.

1. Returns, exchanges and exercise of the right of withdrawal

Users will have a period of fourteen (14) calendar days to make changes or returns from receipt of the product, in accordance with the provisions of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

In order to comply with the Withdrawal Period, it is necessary that we are informed of the exercise of this right before the expiry of this period. Once this period has expired, no declarations of withdrawal of product purchases will be accepted.

The Products must be sent duly packaged immediately after or, in any case, within fourteen (14) days from the date on which you informed us of your withdrawal from the contract. The deadline shall be deemed to have been met when the Products are dispatched before the expiry of the aforementioned period.

To exercise your right of withdrawal, you must notify us (SIMUFY, Ctra. BV-2131 km. 7.2, 08787 Orpí, Barcelona, Spain) by sending a clear statement (such as a letter by
mail, or a fax or email) stating your decision to withdraw from the contract. You may use the withdrawal form attached as Annex 1 to these Terms and Conditions, although its use is not mandatory. You may also withdraw from the purchase contract electronically by completing an explicit withdrawal declaration using the following form. If you use this option, we will confirm receipt of the withdrawal from the order by e-mail.

Additionally, the User shall be responsible for managing the shipment of the goods to the following address (SIMUFY, Ctra. BV-2131 km. 7.2, 08787 Orpí, Barcelona, Spain), and the User shall pay the return shipping costs in accordance with the provisions of Article 108.1 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

The following are excluded from the right of withdrawal:

1. The supply of goods or services made to the customer's specifications or clearly personalized.
2. The supply of goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. For example, Clothing , socks.
3. The supply of goods which, after delivery, are susceptible to damage and, taking into account their nature, have been inseparably mixed with other goods, such as fiber, aluminum and/or steel products (such as Racing Seats, cockpits, trays, platforms, monitor supports, Accessories for cockpits, etc.);
4. The supply of goods acquired through public auction.
5. Goods that are not in their original packaging;
6. Goods that have been used or installed with abusive wear and tear and/or have signs of use different from that inherent to their testing.
7. Products that were purchased in a Refurbished condition.

The damages caused in the
products as a result of a use different from that inherent to the test of the marketed product will be the responsibility of the User in accordance with Article 108.2 of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and users and other complementary laws. Therefore, Simufy reserves the right to quantify the damages suffered due to these circumstances and to reduce or deny the User's reimbursement by this amount.

If the User, when purchasing the good, expressly selected a specific delivery method that was more expensive than the ordinary delivery method, SIMUFY is not obliged to reimburse the additional costs incurred by using this specific delivery method.

Consumers are hereby informed that Simufy does not perform product exchanges or exchanges. As such, the quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

If an order is cancelled before shipment, a gift voucher will be issued for the amount paid, with a 3% deduction for payment gateway commission and administrative costs. This voucher can be used in future purchases in our store and will be valid for 12 months. You can proceed to the cancellation of your order electronically through the following form.

2. Consequences of withdrawal

In case of withdrawal, we will refund the payment received by the User for the Sale and Purchase of the Product subject to withdrawal without undue delay from the date on which SIMUFY has been able to verify that the Product meets the requirements to be subject to the right of withdrawal, and within a maximum period of 14 days. Thus, until Simufy has received the product subject to withdrawal, the amount paid will not be refunded.

Partial returns of an order will result in the reimbursement of the proportional part of the price paid by the User for that order.

3. Returns due to manufacturing defects and warranty

SIMUFY undertakes to repair or replace the Products that present defects in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. For the purposes of these Terms and Conditions, defect of conformity is understood as the lack of compliance with the specifications provided by the product at the time of purchase by the User and / or the lack of suitability of the good for the purpose for which it was designed. Normal wear and tear due to the use of the product is not considered as a defect of conformity (e.g.: wear and tear on rings made of alcantara material).

No reimbursement and/or repair under warranty will be made for Products that:

• were obtained from a source other than the Platform;
• have been injured as a result of negligence or willful misconduct (such as exposure to chemicals, caustic substances, open fire, high temperatures, sharp objects, etc.); and/or
• have been damaged by careless use;
• damage due to normal wear and tear or that have exceeded their economic useful life.

In any case, SIMUFY is
responsible for the collection of the Products at the address indicated by the User and for the costs of transport to the warehouse.

For orders placed prior to January 1, 2022, the aforementioned term shall be TWO (2) YEARS.

The aforementioned periods may be increased in the event that the manufacturer of the product offers a longer warranty.

In any case, the Customer must contact SIMUFY or request the collection of the Product within a maximum period of TWO (2) months from the discovery of the defect, and must inform of the nature of the problem, the time and conditions of its occurrence.

If the conformity by repair or replacement is not possible, SIMUFY will inform the User of this circumstance and will proceed to reimburse the price paid.

It shall be presumed that the cause of the lack of conformity already existed at the time of delivery during the TWO (2) years following delivery. After these two (2) years, it shall be up to the User to prove that this lack of conformity is due to a cause attributable to SIMUFY or its manufacturers and/or suppliers.

After TWO (2) years from the date of invoice, the equipment for repair shall be sent carriage paid by the User.

SIMUFY may undertake to repair or arrange for the repair of products that are not covered by the warranty in accordance with this provision, provided that the User is responsible for the payment of the costs, including shipping costs.

SIMUFY reserves the right to verify if the defect has been caused by a manufacturing fault or a use contrary to the instructions of use of the Product by the User. Likewise, SIMUFY reserves the right to request an official technical service of the brand to verify the origin of the problem.

Repairs and replacements will be carried out within a reasonable period of time after collection and evaluation of the Product. However, depending on the availability of substitute products, as well as the costs and time required to carry out repairs, the time periods may vary.