Simufy Support & Warranty
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Complete assistance for your simulator – from setup to repair
At Simufy, we go beyond sales — we stand by our customers every step of the way.
Our technical support and warranty service are designed to keep your simulator performing at its best, with fast response times and expert guidance.
Whether you need help configuring your setup, diagnosing a technical issue, or processing a warranty claim, our team is ready to assist you with professionalism and care.
Your benefits at a glance
Our dedicated specialists help you with every aspect of your simulator — from hardware installation and calibration to software configuration and optimization.
You’ll receive personalized, efficient, and professional assistance so you can enjoy an uninterrupted simulation experience.
If you suspect a fault or damage in your equipment, Simufy’s warranty center will handle your case quickly and transparently.
We’ll diagnose the issue, coordinate repair or replacement with the manufacturer, and keep you informed throughout the process.Your satisfaction and uptime are our priority.
For configuration or software-related issues, our technicians can connect directly to your system via TeamViewer to identify and resolve problems instantly, saving you time and effort.
All requests — technical support or warranty claims — are managed through our ticket system to ensure proper tracking and resolution.
Once you submit your request, our team will contact you promptly with the next steps.
How to request support or warranty service
Fill out the support form
Provide details about your issue or suspected fault. Include your order number, product name, and a brief description of the problem. Photos or videos are welcome, they help us speed up the diagnosis.
Our team reviews your request
We analyze your case and determine whether it’s a configuration issue, a hardware fault, or a warranty-related incident. You’ll receive confirmation and clear instructions on how to proceed.
Repair or replacement
If the product is under warranty, Simufy will coordinate pickup, repair, or replacement with all parties involved.
We ensure that your case is handled efficiently until your simulator is back to full performance.
We’re here to help
Whether it’s a minor software configuration or a full warranty replacement, Simufy’s support team ensures you receive fast, transparent, and professional service.
TECHNICAL SUPPORT FORM / ISSUE MANAGEMENT
Please provide all necessary details below so we can evaluate and resolve your issue as quickly as possible.
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