A PRE-ORDER product is not yet available for immediate delivery, but it is on its way. When you place the order, the amount is charged and you are guaranteed to receive the product once it arrives in stock. You can place multiple orders if you wish: the PRE-ORDER to secure the product and the next batch.

Availability dates for pre-order products are shown on the corresponding product pages. Check them there to always stay informed about availability.

When a product is in stock, it is available in our warehouses and can be shipped immediately after the order is confirmed. If an in-stock item is ordered together with pre-order items, you need to place separate orders to receive the available items sooner.

Of course. Our products are carefully selected to meet the high quality standards our customers deserve. We guarantee durability, precision and safety in every product we offer.

You can tell whether the product you want is in stock by checking the indicator on the product page. A stock indicator is usually shown. If it is not in stock, it will be shown as Sold out. If in doubt, feel free to contact us.

Not all of the order will be in the same shipment. The order will be processed first for items in immediate stock. If the order contains items that are immediately in stock, you need to place additional separate orders to receive what is already available sooner.

VISA or Mastercard credit card, PayPal, Aplazame, Klarna or bank transfer.

Simufy offers the option to defer payment for your purchase. We offer interest-free financing for orders of up to €1,500, or payment in multiple instalments at different rates depending on your situation. Defer and pay in convenient instalments fully adapted to your situation.

Yes, as long as the product is in the same condition in which it was shipped. The refund will be issued to the original payment method. There may be exceptions depending on the product; for more information, see our Returns Policy.