1. Returns, exchanges and exercising the right of withdrawal
Users will have a period of fourteen (14) calendar days to make changes or returns from receipt of the product, in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
To comply with the Withdrawal Period, you must notify us of your exercise of this right before the expiration of said period. After this period, withdrawals from product purchases will no longer be accepted.
The Products must be sent properly packaged immediately after, or in any case, within fourteen (14) days from the date on which you informed us of your withdrawal from the contract. The deadline will be deemed to have been met when the Products are sent before the expiration of the aforementioned period.
To exercise your right of withdrawal you must notify us at (SIMUFY, Ctra. BV-2131 km. 7.2, 08787 Orpí, Barcelona, Spain) by sending a clear statement (such as a letter by
postal mail, fax, or email) stating your decision to withdraw from the contract. You may use the withdrawal form attached as Annex 1 to these Terms and Conditions, although its use is not mandatory. You may also withdraw from the purchase contract electronically by completing an explicit withdrawal statement using the following form . If you use this option, we will confirm receipt of your withdrawal from the order by email.
Additionally, the User must be responsible for managing the shipment of the merchandise to the following address (SIMUFY, Ctra. BV-2131 km. 7.2, 08787 Orpí, Barcelona, Spain), and the User must pay the return shipping costs in accordance with the provisions of article 108.1 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
The following are excluded from the right of withdrawal:
- The supply of goods or services tailored to the Client's specifications or clearly personalized.
- The supply of goods that are not suitable for return due to health or hygiene reasons and that have been unsealed after delivery. For example, underwear and socks.
- The supply of goods which, after delivery, are susceptible to damage and, taking into account their nature, have been inseparably mixed with other goods, such as fibre, aluminium and/or steel products (such as seats, cockpits, trays, platforms, monitor stands, cockpit accessories, etc.);
- Supply of goods acquired through public auction:
- Goods that are not in their original packaging;
- Goods that have been used or installed with excessive wear and/or that have signs of use other than those inherent to their test;
- Products that were purchased in Refurbished condition;
The damage caused to the
Any damages to products resulting from use other than that inherent to the testing of the marketed product shall be the User's responsibility in accordance with Article 108.2 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Therefore, Simufy reserves the right to quantify the damages suffered due to these circumstances and reduce or deny reimbursement to the User by this amount.
If the User, when purchasing the goods, expressly selected a specific delivery method that was more expensive than the standard delivery method, SIMUFY is not obligated to reimburse the additional costs incurred by using this specific delivery method.
Consumers are hereby informed that Simufy does not exchange or exchange products. Therefore, the quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
If you cancel an order before shipping, a gift voucher will be issued for the amount paid, less a 3% payment gateway fee and administrative costs. This voucher can be used for future purchases in our store and is valid for 12 months. You can cancel your order electronically using the following form .
2. Consequences of withdrawal
In the event of withdrawal, we will refund the payment received from the User for the purchase of the Product subject to withdrawal without undue delay from the date on which SIMUFY has been able to verify that the Product meets the requirements to qualify for the right of withdrawal, and within a maximum period of 14 days. Therefore, the amount paid will not be refunded until Simufy has received the product subject to withdrawal.
Partial returns of an order will result in a refund of the proportional amount paid by the User for said order.
3. Returns for manufacturing defects and warranty
SIMUFY undertakes to repair or replace any Products that present defects in accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. For the purposes of these Terms and Conditions, a lack of conformity is understood to be the lack of compliance with the specifications provided for the product at the time of purchase by the User and/or the lack of suitability of the product for its intended purpose. Normal wear and tear due to use of the product is not considered a lack of conformity (for example: wear on Alcantara material rings).
No refunds and/or repairs under warranty will be made for those Products that:
- were obtained from a source other than the Platform;
- have suffered damage resulting from negligent or intentional conduct (such as exposure to chemicals, caustic substances, open fire, high temperatures, sharp objects, etc.); and/or
- have been damaged by careless use;
- damage due to normal wear and tear or that has exceeded its economic useful life.
In any case, SIMUFY is
is responsible for collecting the Products at the address indicated by the User and for the costs incurred in transporting them to the warehouse.
Regarding orders placed prior to January 1, 2022, the aforementioned period will be TWO (2) YEARS.
The aforementioned periods may be extended if the product manufacturer offers a more comprehensive warranty.
In any case, the Client must contact or request the collection of the Product from SIMUFY within a maximum period of TWO (2) months from the verification of the defect, and must inform of the nature of the problem, the time and conditions of its appearance.
If it is not possible to restore compliance through repair or replacement, SIMUFY will inform the User of this circumstance and refund the price paid.
The cause of the lack of conformity will be presumed to have existed at the time of delivery for two (2) years following delivery. After these two (two) years, it will be up to the User to prove that this lack of conformity is due to a cause attributable to SIMUFY or its manufacturers and/or suppliers.
After TWO (2) years from the invoice date, the equipment for repair must be sent with postage paid by the User.
SIMUFY may undertake the repair or management of products that are not covered by the warranty in accordance with the provisions of this provision, provided that the User is responsible for paying all costs, including shipping costs.
SIMUFY reserves the right to verify whether the defect is due to a manufacturing error or use by the User contrary to the Product's user instructions. SIMUFY also reserves the right to request an authorized SIMUFY technical service center to verify the origin of the problem.
Repairs and replacements will be carried out within a reasonable period of time after the Product has been collected and assessed. However, depending on the availability of replacement products, as well as the costs and time required to complete the repairs, these times may vary.
