Un producto en PRE-ORDER significa que aún no está disponible para entrega inmediata, pero uqe está en camino y se puede reservar con antelación antes de su disponibilidad oficial. Esto garantiza que se tendrá acceso al producto una vez que esté en stock. Recomendamos realizar el PRE-ORDER para evitar quedarse sin una unidad y saltar al siguiente batch.

Pre-order product availability dates are listed on the relevant product page or on our #pre-orders Discord channel: https://discord.gg/simufy

When a product is in stock, it means it's available in our warehouses and can be shipped immediately after the order is placed.

Absolutely yes. The products offered are carefully selected to meet high quality standards. This ensures that the materials used are durable, safe, and fit for their intended purpose.

You can find out if the product you want is in stock by checking the product page. Typically, a message will appear indicating its availability, such as "Shipping immediately" or units available. If it's not in stock, one of these statuses will typically appear: - Out of stock: No units are available and you may have to wait for them to be restocked. - Pre-order: The product is available for reservation before it arrives in the warehouse.

No, every order is shipped in a single shipment. If the order contains both in-stock and out-of-stock items, the order will be shipped as soon as all items are in stock. If you wish to receive in-stock items immediately, you must place multiple orders or request an additional shipping charge.

VISA or MasterCard credit cards, PayPal, Klarna or bank transfer

Simufy offers all customers the option to defer payment for any or all of their orders through the financial institution Klarna.

Klarna offers financing valid for orders up to €1,500 and up to 3 interest-free installments.

Yes, as long as the product is received in the same condition as it was sent. The refund will be issued after manual verification of the returned product's conformity, using the same method used for payment. For more information, please consult our Return Policy.