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Frequently asked questions

A product in PRE-ORDER means it's not yet available for immediate delivery, but is on its way and can be pre-ordered before its official availability. This guarantees that you'll have access to the product once it's in stock.
We recommend placing a PRE-ORDER to avoid missing out and skipping the next batch.

Pre-order product availability dates are listed on the relevant product page or on our #pre-orders Discord channel: https://discord.gg/simufy

When a product is in stock, it means it's available in our warehouses and can be shipped immediately after the order is placed.

You can find out if the product you want is in stock by checking the product page. Typically, a message will appear indicating its availability, such as "Shipping immediately" or units available. If it's not in stock, one of these statuses will typically appear: - Out of stock: No units are available and you may have to wait for them to be restocked. - Pre-order: The product is available for reservation before it arrives in the warehouse.

Absolutely yes. The products offered are carefully selected to meet high quality standards. This ensures that the materials used are durable, safe, and fit for their intended purpose.

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Frequently asked questions